We offer a broad range of products valued for their sustainability credentials, personalised by key filters through the customer webshop hub with clear information to meet customer needs. We have a larger range of vegan, organic and free-from products than any other UK supermarket, including extensive options for gluten-free and dairy-free diets.

In 2022, 82% of our customers say sustainability is important, and we prioritise sustainability for them by offering convenient and dedicated shopping aisles. We promote affordability with price initiatives, including the 'Fill your Fridge for £5' campaign focused on healthy, fresh produce. Opting for green delivery slots reduces fuel-related emissions and we support closed-loop recycling by refunding returned carrier bags. Our marketing channel inspires with plant-based recipes and our partnership with Disney encourages family cooking and bonding.

Collaborating with industry peers is vital in accelerating sustainable change, while innovation plays a crucial role in developing new products, services and processes that generate long-term social and environmental benefits. Key collaborators include The Soil Association, WRAP and various responsible packaging research partners. We work with Manufacture 2030 and the BRC Mondra Coalition to reduce emissions and decarbonise food supply chains. Our partnership with WRAP focuses on resource efficiency, food waste reduction and recycling.

We promote consumer behaviour through food waste and recycling campaigns and integrating innovative digital technology. We also proudly give a platform for new and smaller purpose-driven businesses to showcase their product offer.

In 2022, we refreshed our approach to sustainability governance to help us better tackle the climate emergency. We formalised our Environmental, Social and Governance (ESG) structure with leaders across the business. In addition, we created a joint Climate Action Group with Ocado Group and Ocado Logistics to accelerate decarbonisation initiatives across both organisations.

We will provide more detail on our activity and performance on the full range of sustainability issues of interest to our customers and stakeholders through our dedicated sustainability topic webpage and annual updates.

We continue to engage directly with interested stakeholders such as WRAP, Food Foundation and WWF. As part of this engagement, we participate in surveys and benchmarks that provide us with an external perspective on our sustainability performance, help us better understand our areas of focus and ultimately help us to achieve our targets.

Our people are our most valuable asset. Their hard work and commitment have been integral to our sustainability progress so far and will be vital in continuing to progress towards our ambitions.

We're committed to diversity, inclusion and equity. Ocado Retail has had female CEOs since it began in 2019 and over half of our senior leadership group are women. As part of our Annual Reward Reviews, we consider pay equity to ensure women and men are paid the same for work of equal value, and we embrace flexible and hybrid working which can help female employees continue to progress into more senior roles.

The majority of logistics and driver roles sit within one half of our parent company, Ocado Group, so are not included in the Ocado Retail figures. Ocado Retail employees work either at the head office or in our customer contact centre and therefore our report reflects a unique and diverse colleague population, especially compared to most other supermarkets.